Shipping & Returns
We offer two kinds of shipping services – Standard & Priority.
STANDARD: This is the least expensive way to have your order shipped. For US & CANADA customers it usually takes anywhere from 8 to 10 days FROM THE DATE OF SHIPMENT. Rest of the World normally takes from 8 to 30 days FROM THE DATE OF SHIPMENT.
PRIORITY (USPS – FedEx): – For US & CANADA customers it usually takes from 2 – 4 business days FROM THE DATE OF SHIPMENT. We highly recommend this option as it only costs a couple of dollars more than Standard. You get FREE Priority shipping if you spend $60+
When you select Priority Shipping you get faster shipping through the Postal Service and top priority processing from us compared to Standard shipping.
Orders that qualify for FREE SHIPPING will be processed as Priority.
You can easily check your shipping cost before placing your order by entering your zip code and country during checkout.
CANADA CUSTOMERS : IF YOU ARE LOCATED IN A REMOTE AREA, A $25 SURCHARGE CAN BE APPLIED TO YOUR SHIPPING COST. FIND BELOW IF YOUR ZIP CODE APPLIES TO THIS EXTRA COST :
https://www.fedex.com/content/dam/fedex/us-united-states/services/Zipcodes_OPA_ODA.pdf
FREE SHIPPING USA – CANADA if you spend $60 or more in product
FREE SHIPPING EUROPE if you spend $100 or more in product
FREE SHIPPING REST of the WORLD if you spend $200 or more in product
ADDITIONAL INFORMATION & RETURNS
Every customer receives a shipping email notification with a tracking number once the parcel leaves our warehouses either in North Carolina US or Argentina. Normally all orders ship within 24 – 48hs. The date of shipment can vary depending on availability of the product on the date you place your order. If you need your order very quickly, you should email us first to check on the availability of the product.
Almost all orders are shipped in a timely manner. However, since we have many products available, one thing that could delay the date of shipment is if one of the products ordered is on backorder in Argentina, especially customized items. Eventually, we will send you an email asking if you are open to substitutes. Most of the times this is not necessary.
RETURN & EXCHANGE POLICY :
If you are not satisfied with your purchase, please contact us within 2 business days from delivery date and we can process the exchange or refund for you (S&H fees are not refundable).
The returned item must be in its original, resalable condition. USED ITEMS MAY NOT BE RETURNED. We do not accept any returned product that is incomplete or in less than brand new condition. All products returned in accordance to this Return Policy will be refunded within 5 business days upon return approval.
When returning an item, please pack it securely and include your order number and the packing slip in the package if possible. Please make sure you use a secure shipping method when returning a product.
MY MATE WORLD
Returns Department
2405 Fay Street
Durham, NC 27704
If you receive a damaged or hurt item please notify us (sending pictures of the packaging and the hurt item accelerates the process) within 24 hours of the business day that your order delivered and we will either refund or exchange the item.
If you received an incorrect order, please e-mail us within 24 hours from delivery and we will replace it as soon as we have received the incorrect item back in our warehouse.
If you paid for your order using a credit card a credit will be issued, and will appear on your billing statement. If you paid by bank transfer, we will credit your account with the refundable amount.
We offer a 30 day warranty for all our Yerba Mate accessories. Our only requirement to claim this warranty is to receive an email within this time frame explaining the problem that you had (S&H fees are not refundable).
International Shipping Disclaimer (Outside the US)
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world.
As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.
It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
We especially recommend contacting your local customs or postal office on large orders.